Refund and Returns Policy

1. Introduction

At Valley Farm Markets, we want you to be completely satisfied with your purchase. This Returns & Exchanges Policy explains the process and conditions for returning or exchanging items purchased from our online store.

2. Return Period

You can return any eligible product within 30 days of the delivery date. Please ensure that the product is in the same condition as when it was received and has all its original packaging and tags.

3. Eligibility

To be eligible for a return or exchange:

  • The item must be unused and in the same condition you received it.
  • It must be in the original packaging.
  • The receipt or proof of purchase is required.

Note: Some goods are exempt from being returned, such as gift cards, downloadable software products, or any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Process

To initiate a return or exchange:

  1. Email us at [[email protected]] with your order number and reason for return.
  2. Once approved, pack the item safely and include the receipt or proof of purchase.
  3. Mail the product to: [Your Address Here]
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of the return/exchange.

5. Refunds

If your return is approved, a refund will be initiated to your original method of payment. Please allow a few days for your bank or credit card company to process the refund.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [[email protected]] and mail the item to: [Your Address Here].

7. Shipping

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

For exchanges due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs.

8. Contact

If you have any questions or concerns about our Returns & Exchanges Policy, please contact us at [[email protected]].